Attracting Millennial Travelers
#millennials #hospitality #hotels There’s been a lot of talk about the Millennial market, particularly around the fact that Millennials are device dependent and practice isolated togetherness. New...
View ArticlePersonalizing the Guest Experience to Win Loyalty
From having your favorite coffee brand in your room to telling the hotel staff exactly what type of pillow you would like upon arrival, hotels are stepping up their personalization game. Millennials...
View Article5 New Digital Demands You Should Know
The availability of digital devices and applications has more than doubled in recent years. We are more connected than ever with greater demand for richer, more personalized experiences and faster...
View ArticleBETTER WI-FI Part I: What is Passpoint & How Will it Affect Hospitality?
By Eric Sullender, Eleven Director of Products Today, you typically gain Internet access at hotels by typing your identity (and/or payment) information into a captive portal login page after connecting...
View ArticleBETTER WI-FI Part II: Seamless & Registered Authentication
By Eric Sullender, Eleven Director of Products In Part I one of this series, we discussed the next wave in Wi-Fi and mobility, called Passpoint. As we mentioned, Passpoint’s release will be broken into...
View ArticleBETTER WI-FI Part III: Preparing Your Hotel for Passpoint
By Eric Sullender, Eleven Director of Products Preparing your property for Passpoint will take preparation and resources, but we believe it is well worth it because guests will have richer and more...
View ArticleGuests Demand Tiered Wi-Fi
In the recent article, Tiered Wi-Fi Emerges as New Industry Model, HotelNewsNow.com contributor, John Buchanan, reports that complimentary Wi-Fi is becoming ubiquitous with limited and select-service...
View ArticleOptimize & Monetize Your Guest Internet: PART I – Top Tech Trends You Can’t...
In order to make recommendations for optimizing and monetizing your guest network, we first must identify the top top tech trends that are affecting guest Internet: Mobile & Multi Device Usage:...
View ArticleMobile Revolution and the Millennial Traveler
As hoteliers, you can no longer turn a blind eye to the mobile revolution. The time to adapt is now, and the millennial traveler will no longer be forgiving of Wi-Fi and mobile phone inadequacies....
View ArticleComing Soon to Your Hotel: The Digital Elite
The “digital elite” encompasses travelers of all ages who are technologically savvy and operate on multiple devices. Technology isn’t just for millennials anymore; 7 in 10 of the “digital elite” are...
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